Privacy Policy

1. Introduction

Chirply ("we," "our," or "us") operates the Chirply platform, including the website at chirply.app and associated mobile and desktop applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

• Name, email address, and phone number
• Billing and payment information
• Company name, address, and EIN (for business accounts)
• Phone numbers you purchase or port through the Service

Usage Data

We automatically collect certain information when you use the Service:

• Call logs, SMS/MMS metadata, and messaging content
• Device information and IP addresses
• Browser type and operating system
• Pages visited and features used within the Service

AI-Processed Data

Our AI features may process call recordings, voicemail audio, and message content to provide transcription, summarization, and auto-response functionality. This processing is performed to deliver the Service features you have enabled.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process calls, messages, and video meetings
• Generate AI-powered transcriptions, summaries, and responses
• Send account notifications and service updates
• Process billing and payments
• Comply with legal obligations and telecommunications regulations
• Prevent fraud and ensure platform security

4. SMS/MMS Messaging

Chirply enables you to send and receive SMS and MMS messages through the Service. By using our messaging features:

• Messages are transmitted through our telecommunications carrier partner and subject to standard messaging rates
• Message content is stored to provide conversation history and enable AI features you have activated
• You are responsible for obtaining proper consent from message recipients in accordance with TCPA, CTIA guidelines, and applicable laws
• We do not sell or share message content with third parties for marketing purposes
• Message opt-out requests (STOP, UNSUBSCRIBE) are processed automatically

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate the Service, including our telecommunications carrier, payment processors, and cloud infrastructure providers
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share information

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Call logs, message history, and recordings are retained in accordance with your account settings and applicable telecommunications regulations. You may request deletion of your data by contacting us at privacy@chirply.app.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption of voice calls and messages in transit, secure data storage, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where applicable

To exercise these rights, contact us at privacy@chirply.app.

9. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

privacy@chirply.app